- Refund & Return Policy
Every Hammer Golf product has a LIFETIME warranty on manufacturer defects. Every golfer is different, and results may vary in both distance and accuracy, but if you follow the instructions provided with your new Hammer Golf product, you will see improvement. Please note that custom clubs are non-refundable and non-exchangeable. If you are not happy with your purchase, contact support within 50 days of receipt and return the product for a full refund less a 25% restocking fee. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Hammer Golf digital products (Hammer Golf Swing Secret, etc.) are eligible for a full refund.
If you qualify for a refund, you must first contact support and obtain a Return Authorization (RA) number. Your RA number must be visibly written on the original packaging, insured for full value for breakage, and returned via FedEx only. Only returns with RA numbers will be accepted. Consistent with all major golf manufacturers, your club(s) must be in new and unused condition and we hope you understand that we will not accept returns for custom-built golf clubs except for manufacturing defect(s). All returns must be in the original packaging (with a copy of your invoice) and will be inspected prior to credit being issued. Credit will be for the purchase price of the item(s). Processing and shipping costs are nonrefundable. All returns should be sent to the address on the box. Please allow a minimum of 10 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We’ll notify you via email once we’ve processed the returned product(s). Refunds will be given in the same form of payment as the original purchase.
Terms of Service
Last Updated: December 20, 2020
Welcome to HammerGolf.com and HammerGolfSecrets.com (the “Site”). To make these Terms easier to read, the Site and our services are collectively called the “Services” and products sold through the Services are called “Products”. Please read these Terms of Service (the “Terms”) carefully because they govern your use of our Services.
If you do not agree to these Terms, do not use the Site. We may revise the Terms periodically. The current version of our Terms will always be posted on our Terms page, so please check back regularly. By continuing to use the Site after revisions become effective, you are agreeing to the revised Terms. Changes will become effective against you upon the conclusion of your then current term (i.e., month or year). If you do not agree to the revised Terms, do not renew the Site at the end of your term.
Your the Site Account
To use the Site, you’ll need to create an account, either via the Site or through a third-party service such as Google. In the latter case, personal information you provided to that third party, such as your name, email address and other information your privacy settings on that service allow us to access, will be used to create your the Site account. You are responsible for safeguarding your the Site login credentials. You are responsible for activity on your account, whether or not you authorized that activity. You should immediately notify us of any unauthorized use of your account that you’re aware of, and we’ll do the same.
Using the Site
This website is owned by the Site is protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Not all activities described on the Services or Products are suitable for everyone. You understand and agree that you are solely responsible for your use of the Services. You may only use the Site as permitted by law, including all applicable federal, state, local or international laws and regulations. You may not use the Site in any manner that could reasonably cause harm to the Service, to the Site or to any third party. For example, do not:
Use any engine, software, tool, agent, device, mechanism or the like to access, search, or download intellectual property from the Site, or use the Site in any way other than through our publicly supported interfaces;
Access, tamper with, or use non-public areas of the Site, the Site’s computer systems, or the technical delivery systems of the Site’s providers;
Probe, scan, or test the vulnerability of any the Site system or network or breach any security or authentication measures;
Decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site;
Plant malware or use the Site to distribute malware;
Violate the privacy of others;
Impersonate or misrepresent your affiliation with any person or entity; or post or transmit anything that is fraudulent or misleading;
Send unsolicited communications, promotions, advertisements or spam or otherwise infringe on others’ rights;
Interfere with the access of any user, host or network, including introducing any virus to, overloading, flooding, spamming, or mail-bombing the Site, or introducing any other material or content which is malicious or technologically harmful;
Attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or otherwise attempt to interfere with the proper working of the Site;
Attempt any of the above, or encourage or enable any other individual to do any of the above.
We may terminate or modify your access to and use of the Site, at our sole but reasonable discretion, at any time and without notice to you, for example, if you are not complying with these Terms, or if you use the Site in any way that would cause us legal liability or disrupt others’ use of the Site Likewise, you may cancel your account at any time, and we will be sorry to see you go. If we suspend or terminate your use of the Site, we will try to let you know in advance, though there may be cases (for example, flagrantly violating these Terms) where we may suspend you immediately.
THE SERVICE IS PROVIDED “AS IS,” AT YOUR OWN RISK, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.
Mutual Limitation of Liability
(A) TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY OR ITS RESPECTIVE AFFILIATES, OFFICERS, EMPLOYEES, MEMBERS, SHAREHOLDERS, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, PROFIT, DATA, GOOD WILL, SERVICE INTERRUPTIONS, COMPUTER DAMAGE OR SYSTEM FAILURE), REGARDLESS OF LEGAL THEORY, WHETHER OR NOT A PARTY HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (B) THE AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO OR ARISING OUT OF THE SERVICE SHALL NEVER EXCEED THE GREATER OF $67.00 OR THE AMOUNTS PAID BY YOU TO HAMMER GOLF SECRETS FOR THE PAST TWELVE MONTHS OF THE SERVICES IN QUESTION.
Billing and Payment
If you purchase a Product or subscription to the Services via credit card, debit card or other payment card (collectively, “Credit Card”), you hereby authorize the Site (or its designee) to automatically charge your Credit Card in accordance with the applicable fees. You acknowledge that certain Credit Cards may charge you foreign transaction fees or other charges. If your payment is not successfully settled for any reason, you remain responsible for any amounts not remitted to the Site. If you have any concerns or objections regarding charges, you agree to raise them with us first and you agree not to cancel or reject any credit card or third-party payment processing charges unless you have made a reasonable attempt at resolving the matter directly with the Site
Taxes and Fees
You are responsible for all sales, use, value added or other taxes of any kind, other than taxes based on the Site’s net income. You are also responsible for any payment-related fees such as wire transfer or Credit Card processing fees.
You are responsible for all fees or expenses related to accessing or using the Services that are extrinsic to the Services. This includes, without limitation, your own internet service provider fees.
These Terms and any action related thereto will be governed by the laws of the State of New Hampshire without regard to its conflict of laws provisions. All claims arising out of or relating to these terms or the services or software must be litigated exclusively in the state and federal courts located in Wilmington, Delaware and each of the parties hereto waives any objection to jurisdiction and venue in such courts. You agree that any claim you may have against us, including our past and present employees and agents, shall be brought individually and you shall not join such claim with claims of any other person or entity or bring, join or participate in a class action against us. These Terms constitute the entire and exclusive agreement between you and the Site, and supersede and replace any other agreements, terms and conditions. These Terms create no third party beneficiary rights. A party’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of these Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
If you have any questions about these Terms, please contact customer support.
Last Updated November 7, 2020
Thank you for using Hammer Golf and Hammer Golf Secrets, a service of Hammer Golf LLC.
What Information We Collect
The information we collect from you depends on how you use the Services and what information you choose to provide or make available to us. We collect information from you when you:
Create or register an account, and when you administer your account
Input information or data into any of our Services, or post or upload Content to our Services
Submit questions, requests, other communications to us via forms, email, or other communication media
Contact us for customer support or technical support
Visit any of our websites or download any of our apps
Participate in any promotions, demonstrations, contests, surveys, or other marketing events
Information related to the creation of accounts or that otherwise identifies you as a customer or end-user of the Site is what we call “Customer Information.” Customer Information may include certain “personally identifiable information” or “PII,” such as your name, email address, postal address and phone number. It also may include payment information, such as payment method, credit card information, and any contact information (such as name and postal address) associated with payment billing information.
When you create an account with the Site, we may collect certain Customer Information directly from you or, if you create your account using a third-party service (such as Google, Facebook or Apple), we may collect Customer Information about you from the third-party service (such as your username or user ID associated with that third-party service). By choosing to create an account using a third-party service, you authorize us to collect Customer Information necessary to authenticate your account with the third-party service provider.
Information Collected Automatically Through Your Use of the Services
We collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier), pages or features of the Site mobile app and website used and associated dates and time stamps, search terms, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons and similar technologies (“tracking technologies”). We may also work with third-party partners to employ tracking technologies. We may also analyze metadata related to your use of the services (such as total number of sessions, etc.)
Aggregated and Anonymized Information
We may collect information by aggregating and anonymizing other information. The aggregation and anonymization process prevents the information from being reassociated or identified with any one customer account, user, or individual. We may use aggregated and anonymized information for a wide variety of statistical, analytical and marketing purposes.
How We Use the Information We Collect
We use the information we collect for a variety of purposes which may include:
Providing the Services to you;
Responding to requests or inquiries from you;
Providing customer support or technical assistance;
Contacting you to provide product updates and information about the products you have requested or purchased;
Marketing our products, services and features that you may be interested in, and monitoring the performance of our advertisements and marketing efforts;
Creating or administering your account, including identifying you with your account or the account of a the Site customer;
Deriving market insights, ways to improve the Services, and other business analysis or research purposes;
Customizing existing and future product offerings and other aspects of the Services to you and other users;
Securing the Services and our systems, and protecting your information and data;
Sharing with third parties; and
Any legitimate business purpose.
Personally Identifiable Information
Specifically, we may use personally identifiable information (including those contained within the Customer Information or otherwise collected by us) for the above purposes, but only to the extent necessary for the purposes for which you have provided us with the information, to respond to inquiries or requests (including requests for customer support or technical assistance), to otherwise perform our obligations or act consistently with our Terms of Service, to respond to law enforcement or other governmental or legal authorities, and to otherwise use the information consistent with your instructions to us (both explicit, such as when you contact us directly with a request, and implied, such as when you engage us to provide you with the Services).
How We Share Information
We may disclose the information we collect in the following cases:
You asked us to, or otherwise gave your specific consent;
With vendors we engage to provide you with aspects of the Services, such as data storage, hosting, and payment processing;
With third-party service providers who enable certain features or functionalities of the Services that you’ve requested;
With vendors we engage to help us gain insights and analytics into how the Services are used and how they might be improved (for example, we may use third-party data enrichment services to match Customer Information or other personally identifiable information we collect with publicly available database information in order to communicate more effectively with you);
As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others;
As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of the Site business, assets, or equity; and
With others for any legitimate business purpose.
How We Secure Your Information
We implement appropriate technical and organizational measures to protect the information we collect and store. Note that no security measures are 100% foolproof, and as no network or system can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately.
Managing Your Information
You have choices to access information we collect about you and about how we use or disclose that information. This section details those choices, including how you can exercise rights with respect to your information (including personally identifiable information), how you can opt out of collection and use of certain types of information for certain purposes (such as marketing), and how you can use your browser or third-party tools to disable certain collection methods (such as cookies or tracking technologies).
You may access, correct, amend, or delete Customer Information we have about you by logging into your account and using the applicable site features. If you wish to cancel your account and delete all of your Customer Information, please contact support. We will then delete your Customer Information within 30 days.
Our general data retention policy is to keep all of your Customer Information that you do not delete for as long as you maintain your account with us, and we will delete your Customer Information within 30 days after you close your account.
We may use some of the information we collect for marketing purposes, including to send you promotional communications about new the Site features, products, events, or other opportunities. If you want to stop receiving these communications or to opt out of our using your information for these purposes, follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact customer support to opt-out.
Cookies, Tracking Technologies and Do Not Track – How to Opt Out
If you prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies.
Disabling cookies may limit your ability to use the Services.
Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. No directly identifying personal information is shared with these advertising networks, but please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources. To learn more about advertising networks and how to opt out of sharing information with them, please click here. If you’re in the EU, you can find additional information about your choices with respect to advertising networks and online behavioral advertising by clicking here.
the Site does not support Do Not Track. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, click here.
International Transfers (including Transfers Outside of the European Union)
We process and store information on servers located in the United States, and we may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By using the Services, you consent to the transfer of information (including Customer Information and personally identifiable information) to locations that may be outside of your country of residence, including to the United States. You acknowledge and agree that, as a condition of using the Services, you can legally transfer it to the United States and any other country. With respect to transfers of information out of the European Union (EU), we may process some personally identifiable information pursuant to data processing agreements that include the EU Standard Contractual Clauses.
Information from Children
the Site is not directed to children under the age of 13 and we do not knowingly collect personally identifiable information from children under the age of 13. If we learn that we have collected personally identifiable information of a child under the age 13, we will take reasonable steps to delete such information from our files as soon as is practicable. Please contact customer support if you believe we have any information from or about a child under the age of 13.
California Consumer Privacy Act Disclosures / Do Not Sell My Personal Information
The California Consumer Privacy Act, or CCPA, requires businesses subject to this law to provide consumers residing in California with certain rights regarding their personal information. If you are a California resident, please follow the ‘Do Not Sell My Personal Information’ link to exercise your rights under the law.